The Team to Deliver Your Chat Bot Project
Turn conversations into customers. Treat every visitor as special. Focus on your business and trust that each and every interaction is answered, every lead nurtured and every customer cared for.
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Features
Channels Galore
Web, Email, Facebook, Instagram, WhatsApp, SMS, and more. We delight your customers wherever they are.
CSAT Integration
We send and track customer satisfaction surveys. Keeping customers happy is our core business.
24/7 Service
The market never sleeps. Neither do our bots. Once deployed, our service is available online 24 hours a day, 7 days a week.
Sentiment Analysis
We analyze all customer interactions to determine the overall positive, negative, or neutral sentiment for both customer and agent messaging.
Fast Response
We monitor our chat bots to ensure response time is optimal.
Reports
We produce reports so you can monitor our performance. Big company technology for small company prices.
A new way to handle customers at scale
Chatbots represent a fundamental paradigm shift in how companies communicate with customers. Chatbots can respond immediately to visitor inquiries, providing 24/7 assistance. This reduces wait times, ensuring users receive quick answers to their questions. Faster responses keep users engaged and prevent potential leads from abandoning the website due to frustration or delays in receiving help. By using data from previous interactions or user behavior, chatbots can tailor their responses. Personalized experiences, such as product recommendations based on browsing history or user preferences, enhance engagement. This customization makes users feel understood and valued, which can lead to higher conversion rates.
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Never miss an opportunity
Chatbots can be used to gather key information from website visitors, qualifying leads before passing them on to sales teams. They can ask targeted questions to understand the user's needs, and segment leads based on their responses, ensuring that sales teams engage with high-potential prospects. This not only increases engagement but can also improve conversion rates by allowing businesses to focus on qualified leads.
Get in Contact Visitor assistant services
Capture more information from your visitors, submit leads to your sales team, take product orders or even process payments. Chatbots can assist in navigating the website, answering questions about products or services, and guiding users through a purchase process. By providing seamless and user-friendly interactions, they reduce friction that can otherwise lead to abandonment. In particular, they can help users find exactly what they're looking for without requiring human intervention, improving satisfaction. Chatbots can proactively initiate conversations, offering assistance or providing information about special offers, discounts, or new products. This encourages users to interact with the website and makes them feel more engaged with the brand.
Get in Contact Escalation management
Need certainty that high-priority incidents are addressed as fast as possible? Through our escalation management service, we can screen visitor chats, trigger alerts to nominated on-call staff as required and track their acknowledgement. Automating customer service with chatbots reduces the need for large customer support teams and minimizes human error. This allows businesses to allocate resources more efficiently and focus human staff on higher-level tasks, while the chatbot handles repetitive inquiries.
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